User Experience

/User Experience

Mobile Device Comparison

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BACKGROUND Asurion is a company that provides mobile insurance plans through various carriers such as Sprint, AT&T, Verizon, and other international carriers. Customer who has a mobile insurance is trying to file a claim when their device is not repairable or lost, most likely customer will get a certified Like-New replacement device (Like for like). [...]

AT&T Horizon Agent Application

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This is the agent system that Asurion call center agents are using for AT&T customer for filing the insurance claims. I got to redesign the old platform called iCare which is the legacy Agent system for mobility. The Horizon Agent system is built in Pega customer engagement software. Pega has their own user interface framework. Designers [...]

Federal Student Aid – eCampus Based System

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The Campus-Based Programs include the Federal Perkins Loan, Federal Work-Study, and Federal Supplemental Educational Opportunity Grant programs. These programs are administered through the Electronic Campus-Based (eCB) System. Current eCB Website Suggested Design (Communications Flow only)