Application

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AT&T Horizon Agent Application

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This is the agent system that Asurion call center agents are using for AT&T customer for filing the insurance claims. I got to redesign the old platform called iCare which is the legacy Agent system for mobility. The Horizon Agent system is built in Pega customer engagement software. Pega has their own user interface framework. Designers [...]

Federal Student Aid – eCampus Based System

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The Campus-Based Programs include the Federal Perkins Loan, Federal Work-Study, and Federal Supplemental Educational Opportunity Grant programs. These programs are administered through the Electronic Campus-Based (eCB) System. Current eCB Website Suggested Design (Communications Flow only)