- Graphic Design
- Information Design
- Logo Design
- Usability Testing
- User Research
BACKGROUND Asurion is a company that provides mobile insurance plans through various carriers such as Sprint, AT&T, Verizon, and other international carriers. Customer who has a mobile insurance is trying to file a claim when their device is not repairable or lost, most likely customer will get a certified Like-New replacement device (Like for like). [...]
This plan details AT&T Migration Team’s approach for conducting user research methodologies on the AT&T’s Agent experience in the Horizon platform and across different channels of interaction. The objective of the user research is to define how agents use different areas of the agent platform, interaction patterns, identify frustrations and note problem areas, and make [...]
This is the agent system that Asurion call center agents are using for AT&T customer for filing the insurance claims. I got to redesign the old platform called iCare which is the legacy Agent system for mobility. The Horizon Agent system is built in Pega customer engagement software. Pega has their own user interface framework. Designers [...]
The Campus-Based Programs include the Federal Perkins Loan, Federal Work-Study, and Federal Supplemental Educational Opportunity Grant programs. These programs are administered through the Electronic Campus-Based (eCB) System. Current eCB Website Suggested Design (Communications Flow only)
THE CHALLENGE Design a page to allow administrators for a large online blog to manage accounts via a web application. Ease-of-use is the number one priority. USER STORY As a user, I would like to view and manage a list of up to 100 users with names, contact information, current status and access rights. As [...]
OFAPS (Online Federal Aid Processing System) is a tool for schools. OFAPS helps schools prepare their student population and track them through the full student lifecycle. The features include school setting management, student record management, origination and maintenance of federal aid, reporting.
What is a TEACH Grant? The U.S. Department of Education’s Teacher Education Assistance for College and Higher Education Grant (TEACH Grant) Program awards grants to students who intend to teach, to help pay for their postsecondary education. As a condition for receiving a TEACH Grant, you must agree to teach full-time for at least four years as [...]
eHMP is the infrastructure and user interface that will replace the Computerized Patient Record System (CPRS) as the primary point of care application for the Department of Veteran Affairs (VA). eHMP will incorporate and enhance CPRS functionalities as well as introduce new clinical capabilities.
The EvaluTrac™ platform is a robust screening, assessment and client management tool, developed to help bridge the current gap between physical health (PH) care and behavioral health (BH) care. By integrating physical health and behavioral health, EvaluTrac™ helps clients focus on a patient’s Total Well Being.
The Department of Defense established the Spouse Education Career Opportunities program to provide education and career guidance to military spouses worldwide, offering comprehensive resources and tools related to career exploration, education, training and licensing, employment readiness and career connections.