Mobile Device Comparison

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BACKGROUND Asurion is a company that provides mobile insurance plans through various carriers such as Sprint, AT&T, Verizon, and other international carriers. Customer who has a mobile insurance is trying to file a claim when their device is not repairable or lost, most likely customer will get a certified Like-New replacement device (Like for like). [...]

AT&T Agent User Research Report


This plan details AT&T Migration Team’s approach for conducting user research methodologies on the AT&T’s Agent experience in the Horizon platform and across different channels of interaction. The objective of the user research is to define how agents use different areas of the agent platform, interaction patterns, identify frustrations and note problem areas, and make [...]

AT&T Horizon Agent Application


This is the agent system that Asurion call center agents are using for AT&T customer for filing the insurance claims. I got to redesign the old platform called iCare which is the legacy Agent system for mobility. The Horizon Agent system is built in Pega customer engagement software. Pega has their own user interface framework. Designers [...]

Federal Student Aid – eCampus Based System

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The Campus-Based Programs include the Federal Perkins Loan, Federal Work-Study, and Federal Supplemental Educational Opportunity Grant programs. These programs are administered through the Electronic Campus-Based (eCB) System. Current eCB Website Suggested Design (Communications Flow only)   

Federal Student Aid – TEACH Grant

What is a TEACH Grant? The U.S. Department of Education’s Teacher Education Assistance for College and Higher Education Grant (TEACH Grant) Program awards grants to students who intend to teach, to help pay for their postsecondary education. As a condition for receiving a TEACH Grant, you must agree to teach full-time for at least four years as [...]



The Department of Defense established the Spouse Education Career Opportunities program to provide education and career guidance to military spouses worldwide, offering comprehensive resources and tools related to career exploration, education, training and licensing, employment readiness and career connections.

TCG – Sample Tasks

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A "govpreneur" is a "government entrepreneur", a government employee (usually in management) who takes risks to improve how government works by implementing new methods and technologies. Just like entrepreneurs such as Richard Branson, Steve Jobs, and Henry Ford, they want to change the world by doing extraordinary things. And we want to persuade them that [...]